Customer Stories
Microsoft Office 365
Law Firm Enhances Client Service with Cloud-Based Productivity and Messaging Solution
Parsonage Vandenack Williams LLC (PVW) provides business, tax, and estate planning legal services to companies and their shareholders by combining teamwork, client service, and technology. The firm adopted Microsoft Office 365 to help ensure confidentiality for its clients and to eliminate the cost of purchasing and maintaining on-premises productivity and email environments. With Office 365, PVW can provide timely service in Nebraska, California, or New York, wherever and whenever its clients need assistance.
Featured Customer Videos
D & L Representative Payee Services, a 501(c)(3) nonprofit that handles the
disbursal of Social Security benefits, used Google Docs to share documents, but
it switched to Microsoft Office 365,
which works with the Microsoft Office products that millions of people rely on.
By using Office 365, D & L is increasing
efficiency and improving responsiveness to clients while conserving costs and establishing
a strong, highly secure technology foundation for future growth. Read the full story.
CouponFactory, which provides a way for retailers to create digital coupons and
track campaign results, needed to optimize its own website content for discovery
through bing.com. The company recently adopted Bing
Webmaster Tools and increased the efficiency of essential search engine
optimization tasks by 96 percent and estimates saving $U.S.4,800 annually. Read the full story.
D 7 Consulting wanted to tighten communication among its field, office, and customers.
Several workers began using the beta version of
Microsoft Office 365 to store documents in the cloud, access and edit documents
simultaneously from anywhere, and communicate via instant messaging and videoconferencing.
The firm streamlined report creation, became more responsive to customers, and reduced
technology worries. Read the full story.
Bellevue Towers management wanted its concierge staff to follow identical service
protocols and make instant reservations for shared amenities and delivery loading
docks without running into conflicts. They deployed
Windows Small Business Server 2011 Standard and created an intranet site
called Link, and now concierges are executing a high level of service and attending
to homeowners more quickly. Read the full story.
IT project management firm US Medical IT helped one medical practice implement a telemedicine solution using Microsoft Lync Online, a collaboration solution that’s part of Office 365 to provide better care for remote patients, build a network of medical experts, and collaborate more effectively with reduced costs. Read the full story.
Cupcake Royale got a PC makeover from Microsoft and Dell with Microsoft solutions,
including Windows 7 and SharePoint. The new software allowed
them to help customers with orders, improve customer service, and save time. It
is now a “world-class, independent, local cupcake business.”
Twice previously, IDT had attempted to implement CRM systems, only to find they
couldn’t meet the company’s needs. With Microsoft
Dynamics® CRM Online, tight integration with the Microsoft® Outlook® messaging
and collaboration client turned out to be the differentiator. Read the full story.
Featured Case Studies
When the winds and waves of Hurricane Sandy bore down ferociously on New York City, two WorkITsafe customers had just upgraded to the Windows Server 2012 operating system with Hyper-V Replica. As a result, their IT systems withstood the hurricane without interruption. By upgrading customers to Windows Server 2012, WorkITsafe can give them cost-effective business continuity and technology scalability—and solidify its role as a trusted advisor. Read the full story.
The portal organization wanted to upgrade from IBM WebSphere to a new platform that
would provide better performance and increase development flexibility at a lower
cost. Portal staff worked with Microsoft Gold Certified Partner NNIT to rebuild
the portal using Microsoft .NET Framework 3.5, Microsoft SQL Server 2005, and Internet
Information Services 6.0. Read the full story.
Evco Plastics needed to find a communication and collaboration solution to help
its employees work better together across different time zones. Evco subscribed
to Microsoft Office 365 and realized
it could reduce costs and help improve collaboration, in addition to reducing approval
and production times to help keep customers satisfied. Read the full story.
What do you do when your company’s revenues drop by 30 percent and the causes show
no sign of abating? If you’re healthcare provider First Choice Home Health and Hospice
of Utah, you try to boost efficiency and productivity, and you succeed by providing
Windows Phone mobile phones with Allscripts
Mobile Homecare software to the clinical and paraprofessional workers who make home
visits to your patients. Read the full story.
The Small Business Authority wanted to eliminate downtime of Microsoft SQL Server
data management software and make it easier for IT staff to manage the environment.
By running SQL Server on the
Windows Server 2008 R2 operating
system with Hyper-V virtualization technology and managing it with Microsoft System
Center Virtual Machine Manager 2008, The Small Business Authority delivered high-availability
databases to all customers at no extra cost, achieved 100 percent uptime, and more.
Read the full story.
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